About Nextiva
Nextiva is a cloud-based communication company founded in 2006 and based in Scottsdale, Arizona. Led by Tomas Gorny, the company has made remarkable progress in the business communication industry, earning a reputation for excellence. Nextiva is dedicated to providing innovative global communication solutions to businesses, focusing on customer satisfaction.
In the past, Nextiva aimed to revolutionize how businesses communicate by offering modern VoIP phone services. This innovative approach provided a more adaptable and cost-effective solution to traditional phone systems. By utilizing the power of the internet, Nextiva was able to offer a state-of-the-art solution for businesses looking to streamline their communication processes.
Nextiva has always kept up with the changing needs of businesses throughout its years of operation. They go above and beyond by offering more than just simple communication solutions. They have various features like virtual faxing, video conferencing, team messaging, and CRM integration. With these tools, Nextiva has created a comprehensive communication and collaboration platform that allows businesses to operate more efficiently and effectively.
Nextiva has firmly established itself as a leader in the industry thanks to its unwavering commitment to innovation and customer satisfaction. The brand has been repeatedly honored with numerous awards for its exceptional products, services, and customer support, cementing its status as a top-tier provider.
Some of the notable awards are:
- NC. 5000: Inc. magazine has recognized Nextiva several times as one of America’s fastest-growing private companies.
- Deloitte Technology Fast 500: Nextiva has been listed on the Deloitte Technology Fast 500 list, which recognizes the fastest-growing technology companies in North America.
- Gartner Peer Insights Customers’ Choice: According to feedback and ratings from verified customers, Nextiva has received the Customers’ Choice award in the Unified Communications as a Service (UCaaS) category on Gartner Peer Insights.
- Stevie Awards: Multiple Stevie Awards have been won by Nextiva, including the Stevie Award for Sales & Customer Service, acknowledging their exceptional customer service and sales performance.
- PCMag Editors’ Choice: Nextiva’s VoIP phone service’s quality and reliability have been recognized with the PCMag Editors’ Choice award.
- Best Places to Work: Publications such as Glassdoor and the Phoenix Business Journal have acknowledged Nextiva as one of the top companies to work for.
Nextiva Products and Services Review
Whether a small startup or a large enterprise, Nextiva has the perfect plan to serve your unique communication and customer service requirements. To provide tailored solutions for businesses of different sizes and needs, Nextiva has thoughtfully categorized its offerings into two comprehensive plans: Business Communication and Contact Center. By doing so, companies can easily select the plan that best aligns with their needs and budget, ensuring they receive the most value from their investment.
1. Nextiva Phone System Review
Hey there, business owners and communications enthusiasts! Are you tired of dropping calls, missing messages, or just feeling like you’re still stuck in the 1990s with your current phone system? Sit tight because I’ve got some juicy deets on Nextiva that could change your telecommunication game!
First Impressions 😲
Straight out of the box, Nextiva impresses with its modern, clean design. It’s like walking into an Apple Store for your office phone needs. The interface is intuitive and you get the feeling that these guys are all about the user experience.
Set-Up 🛠️
Nobody has time to grapple with a million wires and an instruction manual the size of “War and Peace.” Thankfully, Nextiva keeps it simple. The set-up was as easy as pie. Plug and play, a few quick settings to personalize, and voila! You’re connected!
Features 🌈
1. Voice & Video Calling 📞🎥
The high-definition quality’s impressive about Nextiva’s voice and video calling. You’re not just hearing voices; you’re experiencing conversations as if they were happening right before you. Add to this advanced options like call queuing, where calls are automatically directed to the next available representative, and you’ve got a full-fledged calling solution. Features like do-not-disturb and personalized voicemails add to the personal touch.
2. Mobility 🌍
Think of Nextiva’s mobility feature as your office in your pocket. The mobile app is so comprehensive, it allows you to make calls, schedule meetings, and even set your availability status. Imagine you’re out for a business lunch, and a crucial call comes in. No need to rush back to the office; take the call right there on your mobile!
3. Audio & Video Conferencing 🎧🎦
Meetings are more than just talking heads with Nextiva. The audio and video conferencing capabilities include high-quality sound and video, but that’s not all. You can record sessions for future reference, a must-have feature for training or legal compliance. Virtual hand-raising and attendee muting give you full control of your meetings, ensuring they’re as efficient as possible.
4. Collaboration 🤝
Nextiva is more than a phone system; it’s a team collaboration platform. File sharing lets you send important documents within the chat, eliminating the need to switch between different apps. And with screen sharing, troubleshooting or collaborative editing becomes a piece of cake. Imagine working on a project and needing immediate feedback; instead of endless back-and-forth emails, simply share your screen.
5. Call Analytics 📊
The analytics tool isn’t just about displaying fancy graphs and turning data into action. See your busiest calling hours, identify which agents perform best, and even keep track of customer satisfaction scores. This is incredibly useful for managers who want to align resources efficiently and improve customer experiences. The data is real-time, which means you can make immediate decisions based on live insights.
Business Apps 📱
Nextiva isn’t just a phone system but a complete Business Communication Suite. The additional business apps can handle customer relationship management, internal team communications, and inventory tracking. These tools integrate smoothly with the phone system, making it easier to manage various business tasks all from a single dashboard.
Integrations 🔗
Flexibility is the name of the game with Nextiva’s integrations. Sync up your CRM software, like Salesforce or HubSpot, to ensure all customer data is in one place. Got a project management tool you love? Chances are Nextiva can integrate with it. This feature reduces the time spent toggling between apps and allows for a more streamlined workflow.
Conclusion
From top-notch calling features to advanced analytics and integrations, Nextiva stands out as a comprehensive, one-stop solution for business communication. It’s not just about making and receiving calls; it’s about enhancing collaboration, improving efficiency, and leveraging data for better decision-making. And let’s not forget, all these come with a level of security and customer support that’s hard to beat.
For anyone looking for an all-rounded, robust phone system, Nextiva is a standout choice. 👀🎯
Business Communication Plans & Pricing
Pricing: $23.95 per month/user
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2. Nextiva Productivity Suite Review
Is juggling multiple tasks, communicating with clients, and collaborating with your team too chaotic? Don’t worry. Nextiva’s Productivity Suite can help you manage everything like a pro! It’s like having a virtual ringmaster that ensures all your tasks and responsibilities stay organized and controlled.
First Impressions
One glance at Nextiva’s productivity interface shows that this isn’t just another “tool”—it’s more like an all-in-one virtual workspace. Clean lines, intuitive menus, and seamless integrations make navigating through tasks, messages and files a walk in the park. 🌳
Ease of Use 👍
Imagine having an assistant who sets everything up, requiring just a few clicks or taps. That’s how Nextiva’s Productivity Suite feels. The intuitive design requires almost no learning curve, making it perfect for teams that range from tech-savvy millennials to those still clinging to their flip phones.
Features 🎁
Buckle up for a feature rundown:
- Task Management: Easily create, assign, and track tasks. No more sticky notes scattered everywhere. 📋✔️
- Team Collaboration: Chat, share files, and brainstorm in real time. Like a virtual office that’s always open. 💬📂
- Email Integration: Manage all those emails without switching platforms. A true game-changer. 💌
- Calendar Sync: Never double-book or forget an appointment again. It’s like a personal secretary. 📅🔔
- Automation: From canned responses to follow-up reminders, let automation handle the repetitive stuff. 🔄
Performance 🚀
This suite doesn’t just talk the talk; it walks the walk. Lightning-fast load times and zero glitches were experienced during the trial period. It’s as if the suite sips on espresso all day to stay alert and efficient!
Affordability 💵
While it’s not a penny-pincher’s dream, the ROI in saved time and increased productivity makes the investment worth every cent. You’re not just buying a tool but investing in a more streamlined future.
Final Thoughts
All in all, Nextiva’s Productivity Suite feels like a trusted colleague who always has your back. Feature-rich, reliable, and easy to use, it genuinely elevates day-to-day work life. 📈
3. Nextiva Contact Center Solution Review
Ever feel like managing calls, messages, and service requests is a whirlwind of chaos? Not to worry, because Nextiva’s Contact Center software brings some much-needed zen to the customer support dojo.
First Glance 👀
Open up Nextiva Contact Center, and you’re greeted with an interface that whispers sweet nothings like “user-friendly” and “intuitive.” It’s clean and sleek, and most importantly, it wants to make your life easier.
Setup Ease 🛠️
Who needs a complicated setup process when time is of the essence? Nextiva makes it as simple as pie. 🥧 A couple of clicks and some basic information, you’re in business! The onboarding is so smooth that it’s like gliding on an ice rink.
Features
1. Blended Inbound/Outbound 📲
Ever feel like juggling between inbound and outbound calls is like being a DJ with two turntables and no breaks? 🎧 Nextiva simplifies the hustle by bringing both onto one easy interface. That’s right! It’s like having a playlist automatically switching between your favorite tunes—no awkward pauses, just smooth transitions. Handle customer inquiries and make proactive calls effortlessly, all in one place.
2. Geo Redundancy 🌍
Imagine you’re throwing the biggest online party ever, and when things are heating up, your internet goes down! With Nextiva’s geo-redundancy, your digital soiree won’t miss a beat. If one server location faces an issue, another jumps in to take over, ensuring the customer service party never stops. It’s like having a backup generator for your epic gatherings!
3. Digital Engagement 💬
Are you still hopping between different apps to manage chats, emails, and social media DMs? With Nextiva’s digital engagement, consider it a universal remote control for all your customer interactions. You can switch between chat, email, and tweets without changing the platform. Yep, it’s that seamless!
4. Workforce Optimization 📊
Managing a team can sometimes feel like herding cats. Nextiva’s workforce optimization is your virtual cat-herder. With real-time analytics and performance tracking, it’s like having a personal coach for every agent on your team. From identifying the star players to providing live training sessions, you create an all-star team, one feedback loop at a time.
5. Workflow Automation 🤖
Are you Tired of those repetitive tasks that make you feel stuck in the movie Groundhog Day? Nextiva’s workflow automation comes to the rescue. It’s like having a super-efficient intern who handles all the boring stuff like sorting calls, sending follow-up emails, and setting reminders. This intern doesn’t sleep or eat and loves repetitive tasks!
Reliability and Support 🌟
If Nextiva were a superhero, it would be called “The Dependable Dynamo.” With sky-high reliability scores, you know this hero is showing up to save the day every day. And if you ever find yourself in a pickle, shout out for help. Nextiva’s customer support is fast, friendly, and fierce, like the Justice League of tech support!
Affordability 💸
Let’s talk business—or tofu if you’re plant-based. 🦃🌱 Nextiva might be a premium gig, but consider it more like an investment in a magical treasure chest that keeps giving—better customer interactions, more efficient agents, and happier days.
Final Take
When you add it all up, Nextiva Contact Center feels less like software and more like an extension of your team—capable, reliable, and downright indispensable. It’s not just doing one thing right; it’s doing everything right.
4. Nextiva Social Media Management Review
Are you seeking a comprehensive toolkit for your social media needs? Look no further than Nextiva Social Media Management, available 24/7!
First Impressions 🌈
Do you know that feeling when you walk into a coffee shop, and the barista already knows your name and favorite order? ☕ That’s what it feels like the first time you open Nextiva. You’re greeted with a warm and inviting dashboard, like your favorite neighborhood cafe. It’s your little slice of social media heaven, familiar and welcoming from the get-go.
Dashboard Magic 🎩
Imagine you’re the conductor of an orchestra. With the wave of a baton—ok, the click of a mouse—you can see everything happening in your social media world. It’s your personal Symphony of Likes, Retweets, and Mentions. The dashboard is like sheet music, providing a complete, harmonious view of all your platforms at a glance.
Content Scheduling 📆
Think of this feature as your planner, like that friend who knows your birthday and your birth date. This buddy schedules all your posts at times when they’ll shine the brightest. It’s not just about posting; it’s about posting with purpose and timing, like sending flowers right when they’ll have the biggest impact.
Engagement Tracking 📊
Picture a sports coach with a clipboard, analyzing every play to see what works and what doesn’t. Nextiva’s engagement tracking is that coach, giving you play-by-plays on how your audience is interacting with your content. And just like a good coach, it shows you areas for improvement, turning even losses into learning opportunities.
Multi-Platform Support 🌍
You’re a social butterfly, flitting from one platform to another. Nextiva is like your trusty net, helping you catch all those interactions effortlessly. Imagine a universal remote control, but for social media, it’s a one-click wonder that works everywhere!
Collaboration Made Easy 👯♀️
Nextiva would be the sound mixer if your team were a band, ensuring every instrument is heard at the right volume. It allows everyone to play their part perfectly, facilitating seamless teamwork with clear tasks and roles. Your backstage crew ensures the show goes off without a hitch!
Review Management 🌟
This feature is like your doting grandma who saves every little achievement you’ve ever had. From 5-star praises to constructive criticisms, it collates all your reviews in one handy scrapbook. Now, you can respond to each one, learning and improving. It’s like having an ongoing conversation with your audience, where everyone feels heard. 🗨️👂
Private & Bulk Messaging 💌
Think of this as your two-way radio for customer communication. 📻 Whether it’s intimate, one-on-one chats or broadcasting alerts to everyone, Nextiva has got you covered. It’s like having a private chat room and a public announcement system in the same convenient package.
Ticketing & Helpdesk 🎫
You know those fancy restaurants where the host knows exactly which table to lead you to? That’s what Nextiva’s ticketing system is all about. Each customer concern is like a guest; it gets tagged, categorized, and led to the right “table,” or, in this case, the right department for resolution. It’s your ultimate Maitre d’ of customer service.
Affordability 💰
Imagine walking into a store that has both high-end and budget-friendly options, all of high quality. That’s Nextiva’s pricing plan. It’s like shopping at a department store where the salesperson knows your name and helps you find the perfect outfit within your budget.
To Sum it Up 🎁
Nextiva Social Media Management is like that one friend in a rom-com who knows everything about everyone and helps the hero win the day. 🎬 It’s more than a tool; it’s a full-fledged character in your brand’s life story.
Pricing: Starts from $149/user/month
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Is Nextiva a Secure & Reliable Service?
Nextiva takes customer data protection and service performance seriously by strongly emphasizing security and reliability. Here are some key aspects of Nextiva’s measures that make them a reliable and secure choice:
- Security: First and foremost, Nextiva takes data protection seriously. With robust encryption methods, Think military-grade encryption and secure data centers in different geographic regions. And let’s not forget the constant network monitoring 24/7, so your data is like a treasure guarded by a dragon. For businesses that value privacy and aim to comply with regulations like GDPR or HIPAA, Nextiva is like that trusty shield 🛡️ that keeps vulnerabilities at bay.
- 🔐 Two-Factor Authentication: Nextiva also employs two-factor authentication (2FA) for an extra layer of protection. So even if someone gets your password, there’s still a second lock on the door.
- 🤖 AI-Driven Threat Detection: Nextiva employs AI technologies for even more robust security measures. Imagine a smart guard dog that barks and predicts where the thief will strike next—that’s how Nextiva’s AI-driven threat detection works.
- 🛡️ Compliance: HIPAA, GDPR—you name it! This company has an eye for compliance, ensuring you’re not stepping over legal boundaries.
- 🤝 Reliability: Regarding staying connected, Nextiva is like that friend who always shows up when promised. With a 99.999% uptime, this service provider ensures you’re heard loud and clear without annoying hiccups.
- ⛑️ Failover and Redundancy: Imagine having a plan B, C, and even D. With Nextiva, if one data center faces issues, the service automatically switches to another, keeping your business operations smoother than a freshly iced cake.
- 👩💻 Customer Support: Lastly, if you ever run into issues, their customer support is like your personal tech guru. Accessible, knowledgeable, and quick to respond, they’re your go-to for any questions or issues.
To sum it up, if you’re looking for a business communication platform that’s both an armored tank and a reliable friend, Nextiva should be on your radar.
Nextiva Pros and Cons
Pros
- Reliability: Nextiva provides a reliable and stable service. Being cloud-based, it is less susceptible to outages and hardware failures than traditional phone systems.
- Scalability: No matter the size of your business, Nextiva has solutions that can adapt to your changing needs. From small startups to large enterprises, Nextiva’s scalable options make adding or removing users easy.
- Feature-Rich: Nextiva provides a comprehensive suite of communication tools, including voice calls, video conferencing, team messaging, and more. It often has advanced features like auto-attendants, call routing, call recording, voicemail-to-email, and CRM integration.
- Ease of Use: The platform is user-friendly, with a simple and intuitive interface. Setting up and managing the system doesn’t require specialized technical skills.
- Mobility: Nextiva allows employees to stay connected from anywhere with internet access. Mobile apps enable users to make and receive calls, access voicemail, and join video conferences.
- Cost-Effective: Using VoIP technology, Nextiva can offer cost savings compared to traditional phone systems. There are often various plans to choose from to fit different budget requirements.
- Customer Support: Nextiva is known for its reliable customer support, offering assistance through various channels, including phone, email, and live chat.
- Integration: Nextiva can integrate with other business applications and software, enhancing productivity and streamlining workflows.
- Security: Nextiva employs robust security measures to protect sensitive data and ensure secure communication.
- Analytics and Reporting: Nextiva provides insight into call metrics, helping businesses monitor performance and make data-driven decisions.
Cons
- Initial Setup Complexity: Though Nextiva is generally user-friendly, the initial setup and configuration might require some technical expertise. Larger businesses or those with complex setups may need help getting everything in place.
- Limited International Calling: If your business frequently communicates with overseas clients or offices, Nextiva’s international calling rates and coverage may not be as competitive as those of specialized international VoIP providers.
- Additional Costs for Advanced Features: While Nextiva offers various features in its plans, some advanced functionalities may require additional costs, leading to a higher monthly bill.
- Mobile App Limitations: While Nextiva does have mobile apps for communication on the go, the functionality and user experience might not be as robust as the desktop version.
- User Experience Consistency: Depending on the user’s location and internet connection quality, the user experience with Nextiva can vary. Users in regions with limited internet infrastructure may enjoy a different quality than those in well-connected areas.
- Faxing Limitations: While Nextiva does support faxing through its service, there may be limitations regarding the number of pages that can be sent or received. Additionally, some businesses with specific faxing needs might need help integrating fax services into their existing workflows.
- International Numbers Availability: While Nextiva does offer international calling, the availability of local phone numbers in certain international locations may be limited. This could be a concern for businesses with a global presence that require local numbers in various countries.
- No Free-Trial to set the service
Is Nextiva Suitable For Your Business
Suitable For:
- Small to Medium Enterprises (SMEs): Cost-effective with various features to support scalability. It’s like having an enterprise-level phone system without the hefty price tag.
- Remote Teams: Provides robust collaboration tools that make remote work feel like you’re in the same room. It’s a digital office in your pocket!
- Customer-Centric Companies: The customer relationship management (CRM) features are a goldmine for businesses that want to enhance customer engagement. It’s like a virtual handshake and smiles for every client.
- Healthcare Providers: Given HIPAA compliance capabilities, it’s like a fortress for sensitive patient data.
- Legal Services: Highly secure and reliable, it offers law firms a professional way to manage client communications confidentially.
- E-commerce Platforms: Features like instant customer support through VoIP and CRM integrations can turn potential cart abandonment into sales.
Not Suitable For:
- Ultra-Small Startups: If you’re a solo entrepreneur or a freelancer, Nextiva might offer more features than you need. It’s like owning a 10-bedroom mansion for just one person.
- Companies Requiring Specialized Services: If your business needs particular telecommunication features not offered by Nextiva, it might be like fitting a square peg in a round hole.
- Non-Profit Organizations with Limited Budgets: Although cost-effective, cheaper options might be tailored to non-profits.
- Local Businesses Without Expansion Plans: If you’re a mom-and-pop shop with no plans to scale or go digital, Nextiva’s range of services might be overkill.
- Global Enterprises: Nextiva is primarily U.S.-based. So, other VoIP services might be better suited if you’re looking for a more international reach.
So, depending on your business’s size, scope, and specific needs, Nextiva could be a boon or a bit too much. Always align your business requirements with the services offered for the best fit!
InfoLander Ratings For Nextiva
Nextiva Review
- Voice Calling
- Video Calling
- Easy-to-Use
- Feature-Rich
- Security
- Reliability
- Third-Party Integration
- Call Analytics & Reporting
- Value for Money
- Customer Support
Pricing: $30.95 per month/user
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Nextiva Alternatives
- RingCentral – Suitable for any business size, Best for Voice & Video Calling, Video Meeting, and Contact Center
- Vonage – Suitable for any business size, Best for Voice & Video Calling, Video Meeting, and Contact Center
- GoTo – Suitable for mid and big Businesses, Best for Voice & Video Calling, Video Meeting, Webinar, and Contact Center
- Microsoft Teams – Suitable for any business size, Best for Voice & Video Calling, Video Meeting, Webinar and Contact Center
- Zoom – Suitable for mid and big Businesses, Best for Voice & Video Calling, Video Meeting, and Contact Center
- DialPad – Suitable for any business size, Best for Voice & Video Calling, Video Meeting, and Contact Center
- Ooma Office – Suitable for any business size, Best for Voice & Video Calling, Video Meeting, and Contact Center
The Bottom Line
A user-friendly interface, scalable solutions for enterprises of all sizes, and advanced call management tools are some of Nextiva’s primary advantages. Additionally, offering client service around-the-clock, the business has won praise for its dependability and uptime.
However, potential disadvantages include higher costs compared to other rivals, a lack of worldwide coverage, and possible integration issues with third-party applications. Overall, Nextiva is a dependable choice for companies seeking a full-featured VoIP solution, but before choosing, it’s crucial to consider unique needs and preferences.
Frequently Asked Questions
Yes, Nextiva caters to businesses of all sizes, including small and medium-sized enterprises.
Nextiva’s VoIP system converts voice signals into digital data. It transmits them over the internet, providing high-quality and cost-effective communication.
Yes, Nextiva offers number porting services, allowing you to retain your existing phone numbers.
Yes, Nextiva’s cloud-based solutions are designed for easy setup and can be quickly implemented without extensive technical expertise.
Yes, Nextiva provides mobile apps that enable users to stay connected and access their business communication tools from anywhere.
Nextiva employs various security measures, including encryption and secure data centers, to safeguard user data and communications.
Yes, Nextiva supports integration with popular CRM systems, such as Salesforce, Microsoft Dynamics, and HubSpot, to enhance productivity and streamline workflows.
Absolutely, Nextiva’s cloud-based system easily accommodates multi-location businesses, enabling seamless communication across different sites.
Nextiva stands out for its user-friendly interface, scalable solutions, excellent call quality, and commitment to customer service.
Nextiva caters to various industries and businesses, including retail, healthcare, finance, and professional services.
Yes, Nextiva supports international calling at competitive rates, making it convenient for businesses with global operations.